Phone:  0494174965

Terms of Service

Terms of Service

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Contract Terms and Conditions (“The Agreement”)

  1. As a ‘Customer (client)’ of Jason Sullivan Photography, in signing an order form or written service contract you agree with, and acknowledge, to having read the Contract Terms and Conditions (“The Agreement”). Your signature represents that you understand the terms and conditions and that you fully accept all terms and conditions when entering into the services contract with Jason Sullivan Photography.
  2. Jason Sullivan Photography takes the greatest care with respect to the capture, processing, and delivery of photographs. The client is hereby notified and agrees that in the event that Jason Sullivan Photography fails to comply with the terms and conditions of The Agreement, due to negligence, accident, or any avoidable or unavoidable action in performing the function set forth in The Agreement, the company’s and/or photographers’ liability is limited to refund of deposits only (the order/contract amount).
  3. Due to the color fading nature of photographic printed materials, it is understood that Jason Sullivan Photography, and/or photographers assumes no responsibility or liability for defects or short comings including color changes or instability of the materials used and processed in accordance with manufacturer’s specifications. Accordingly, Jason Sullivan Photography and/or photographers disclaim any implied third-party warranties. For all photographs, whether black-and-white or colour, Jason Sullivan Photography and/or photographers also disclaim liability for any consequential or special damage you may suffer, and in no event shall our liability, whether in accident or negligence, in contract or otherwise, exceed the actual cost of materials used.
  4. Jason Sullivan Photography uses third-party photo labs for the production of photographic prints. The client hereby waives all rights to third-party liability against our suppliers and its representatives.
  5. Quoted prices, prices on websites and in printed pricelists include GST (sales tax). GST applies to Australian customers and clients.
  6. Jason Sullivan Photography, and/or photographers will not assume responsibility or liability for “unfulfilled expectations”, and will not issue any refunds.
  7. Jason Sullivan Photography, and/or photographers will not assume liability for inclement weather at the time the photographs are to be taken. The client accepts the responsibility to provide a suitable alternate location where the photographs can be taken.
  8. In the event of postponement or cancellation of a photography shooting session and / or contract, deposit(s) paid to Jason Sullivan Photography will not be refunded.
  9. Jason Sullivan Photography retains copyright to all images created and is hereby granted unrestricted rights to use the resulting images for services promotion and advertising, publication, or other media purposes, including the Internet and any associated websites or third-party promotional materials such as magazines, conferences and/or trade shows.
  10. “The Agreement” between the customer and Jason Sullivan Photography will be closed 6 months from the date the customer received the initial photographs to make selections for the prints (proofing phase). The contract will be considered completed regardless of the customer making the photo selections or not. There will be no refund of deposits or paid costs. Re-establishing “The Agreement” and associated files and materials beyond the 6-month contract expiry will incur additional retrieval and work setup fees.
  11. Photography shooting sessions that require the photographer(s) to travel outside the Venus Bay and South Gippsland (in excess of the 100 km allowable per photography shooting session) will incur additional costs for travel, meals and accommodation. These additional costs will be quoted in accordance with the amount of travel involved and the types of additional time and resources needed to successfully photograph the event or complete the photography shooting session.

Travel excess distance and time fees are calculated using the following:

(2 X Distance from Venus Bay Vic 3956 - 100 km) X 0.85 cents per km. All travel distances and driving times used are from Google Maps calculations.

  • Travel excess costs apply for 1 or 2 photographers, or 1 photographer and an assistant travelling to and from the location.
  • Travel distances that require greater than 5 hours of driving and/or flying time, including the return travel to Venus Bay, will require on location accommodation and meal arrangements at additional cost to the customer or client.

Privacy and Security

Jason Sullivan Photography is committed to protecting your privacy and the personal information we collect from you. This Statement of Privacy applies to all information we collect via contracts, order forms and/or websites and governs data collection and usage.

Jason Sullivan Photography does not sell, rent or lease its customer lists to third parties. Jason Sullivan Photography may, from time to time, contact you about a particular offering that may be of interest to you. In addition, Jason Sullivan Photography may share data with trusted partners to help us perform order fulfilment, send you email, provide customer support, or arrange for product delivery. All such third parties are prohibited from using your personal information except to provide these services to Jason Sullivan Photography, and they are required to maintain the confidentiality of your information.

See our Privacy Policy for further detail regarding privacy and security of information.

Archival Storage and Retrieval of Digital Photographs and Project Files

The unprocessed digital RAW files (considered digital negatives), processed digital prints, and associated design materials are archived on a schedule nominated by Jason Sullivan Photography to secure, redundant disk storage. Jason Sullivan Photography storage and archival devices are stored in a secure, fire protected environment with secure access on a 24x7 basis.

Future retrieval of archived photographs and associated project materials for purposes of creating additional photographic deliverables will incur a $75 retrieval fee, plus the costs of the additional requested deliverables and any associated work as quoted by Jason Sullivan Photography.

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Deliverables to the Customer

Preview photos will be available within 1-2 weeks following the photography shooting sessions. The final photos will be completed within 4-6 weeks after the photography shooting date, or as our workload dictates.

Photo lab printing turnaround time is generally 3-4 weeks and can be up to 6 weeks depending on photo lab workload. Printing and delivery time does not include photo proofing time, or photo correction work, or any image creative FX work or design work to create the completed print product ready for photo lab printing.

Shipping charges for sending photography deliverables, i.e. photo prints, canvases, metal prints etc. are charged at the additional cost of postage, handling and delivery. Alternatively, customer pick-up of these deliverables can be arranged with Jason Sullivan Photography representatives.

Payment of Deposits, Invoices, and Incurred Costs and Fees

Payment is accepted as cash or direct deposit. Deposit payment(s) should be paid promptly to avoid cancellation of the agreed photography shooting session date(s).

If outstanding deposits are over 14 days owing from the agreed deposit date, Jason Sullivan Photography reserves the right to cancel the contract (“The Agreement”) without refund of previously paid deposits and/or costs. This will result in all photography shooting session dates being cancelled along with any Jason Sullivan Photography obligation to deliver, to the Customer, any and all existing or resulting photographic deliverables.

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